FAQ

When is an order normally delivered?

Working rule - Practical information: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

When is tracking information sent?

Customer reference - Support-oriented clarification: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

When is cancellation still possible?

Plain-language summary - Outcome-based procedure: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Is shipping available outside the United States?

Important context - Customer-first explanation: Shipping outside the United States is not offered; all US orders include free standard delivery.

When is an approved refund issued?

Customer information - Plain-language application: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

Where can I send an order question?

Relevant standard - Reliable application: Email support@gocontigogarden.shop or call 512-468-8060 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What return and exchange choices are available?

Relevant standard - Documented rule: A request can be opened within 30 days of delivery for an eligible return or exchange, with return shipping paid by gocontigo.

Where can I find safe-use information?

Direct guidance - Detailed provision: Use the purchased item's product page and packaging for its cleaning, materials, temperature, and warning information.

Merchant and customer service details

Process overview - Policy-based provision: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogarden.shop

Phone: 512-468-8060

Physical and return address: 617 Wimbledon Ln, Hatfield, Pennsylvania, 19440, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).