Shipping Policy

Applicable procedure - Practical approach: US customers receive free standard delivery from gocontigo; shipping to addresses outside the United States is not offered.

Taxes

Customer information - Straightforward expectation: The checkout collects taxes only as required under applicable law.

Shipment tracking

Store practice - Documented application: Customers receive tracking information once the shipment enters the carrier network, although activation may not be immediate.

Processing and transportation estimates

Operational detail - Straightforward review: Processing occurs within 1-2 business days, and the expected carrier journey after dispatch is 4-6 business days.

Address corrections and cancellation

Working rule - Responsive practice: Address and cancellation requests must reach customer service before carrier handoff; later requests are governed by the Refund Policy.

Merchant identity and contact details

Working rule - Detailed expectation: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogarden.shop

Phone: 512-468-8060

Physical and return address: 617 Wimbledon Ln, Hatfield, Pennsylvania, 19440, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).