Refund Policy

Process clarification - Measured clarification: gocontigo provides customers 30 days after receipt to ask for either a return or an exchange.

Return shipping responsibility

Order guidance - Transparent process: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Exchange requests

Plain-language summary - Plain-language reference: Customers may choose an exchange instead of a refund during the eligibility period, provided the replacement is available.

Cancellation before shipment

Direct guidance - Structured responsibility: Cancellation is possible only before shipment; afterward, the customer may rely on the applicable provisions of this Refund Policy.

Return eligibility

How this rule works - Measured guidance: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Store practice - Outcome-based provision: Discretionary return eligibility excludes personalized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items.

Store responsibility - Service-led commitment: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.

Return destination

617 Wimbledon Ln, Hatfield, Pennsylvania, 19440, United States

Refund method and timing

Customer reference - US-focused process: Once the authorized return reaches us and is processed, allow 5-10 business days for the credit to be issued to the original form of payment.

Merchant and customer service details

Practical application - Customer-ready coverage: gocontigo provides customer support using the verified business information that follows.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigogarden.shop

Phone: 512-468-8060

Physical and return address: 617 Wimbledon Ln, Hatfield, Pennsylvania, 19440, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).